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FAQ

Common questions about the company and all the answers you need to get started discovering new fragrances.

Our Offer.

Are these real brand fragrances?

Why are they so affordable? Do they have the same quality as brand perfumes?

Are these fragrances long lasting?

How long will the fragrance bottle last?

Are the fragrances tested on animals?

Do you also provide a sample with the 50ml bottle?

When do I get charged?

I purchased perfumes on pre-order, what now?

Returns.

What is your return policy?

How do I return an order?

Can I exchange a perfume?

What should I do if my products are damaged?

Some of my perfumes did not contain a 2ml sample. Can I still return a bottle that does not have a sample?

Can I return my order if I redeemed rewards points for a discount?

How much are my points worth?

Perfumes.

What is layering and how is it done?

How should I store my perfume?

What does EDT and EDP mean?

Where should I apply perfume?

What is the diffusion of a perfume?

Why can’t I smell my fragrance after a while?

I have a question about fragrances, can I talk to you about it?

Candle.

How can I return or exchange my candle?

What if my candle arrived damaged?

How do I take care of my candles?

Shipping.

Where do you currently ship?

Can I change my shipping address?

How much does shipping cost?

When will my order ship?

Can I cancel my order?

What should I do if I have problems with the tracking ?

What should I do if I have issues with my order ?

The Dossier Club.

What is The Dossier Club?

How do i create an account?

How do i update my account?

What are the tiers in the Dossier Club?

How can I earn points?

How do I redeem my points?

Do my points or rewards expire?

What is the referral program?

How to collect points from reviews?

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