FAQ

Common questions about the company and all the answers you need to get started discovering new fragrances.

Our Offer

Are these real brand fragrances?

We create blends inspired by brand fragrances, upholding the same high quality standards, in order to bring our customers an affordable alternative to their favorite designer perfumes. We are in no way affiliated with the mentioned brands. 

Why are they so affordable? Do they have the same quality as brand perfumes?

By eliminating unnecessary packaging, advertising and prestige pricing that designer brands do, we managed to focus all our efforts on the quality of the fragrance and on delivering the exact same luxury scent, for a fraction of the price. For more information about our pricing check the transparent pricing section.

Are these fragrances long lasting?

They are designed to be very long lasting, just like designer fragrances, in some cases even longer, depending on the composition.

How long will the fragrance bottle last?

This depends only on your usage habits. On average a 50ml bottle, used one time a day, lasts about 2 to 3 months.

Are the fragrances tested on animals?

None of our products are tested on animals. Also, all our perfumes are vegan! 

Do you also provide a sample with the 50ml bottle?

We want to make absolutely sure you will like the ordered fragrance, so any perfume that you order will have a sample of the same scent included which you can try and see how it works for you. If the scent is not the right fit for you you can send the fragrance back and you will get a full refund of the perfume. For more information take a look at our Risk Free page.

When do I get charged?

You pay your perfumes upfront. You also get free shipping for 3 products or more. We will ship you the 50ml bottles and a sample of the perfumes you ordered.

Once you receive your order, try the sample first. Do not open the main bottle before deciding whether you like the perfume or not. Any opened 50ml bottle is not eligible for return. We will charge you automatically for those items.

Also, please note that shipping costs will NOT be refunded if you return products. But our returns are free and we will refund you the full price of the perfume within 30 days. 

I purchased perfumes on pre-order, what now?

If your order contains a pre-order product, please note that we will hold the ENTIRE ORDER until the pre-order item is available to ship. Payments for orders containing a pre-order item will be charged at the time of placement. Unfortunately during this time we cannot split or combine any orders. If you have any questions, please contact our customer service team at help@dossier.co.

Returns

What is your return policy?

Returns are free and you can return the perfume you don’t like within 30 days after delivery and we will refund you the full price. Nevertheless we don't refund the shipping costs (if you order less than 3 products, otherwise it's free). Also, the bottle should not be used, this is why you should try our sample first to see if you like the perfume. Beyond these 30 days, no returns will be accepted and we will not be able to refund you.


If you want to return your perfumes, you can either send us an email at help@dossier.co, on Facebook, or you can also download your free return label here: https://dossier.co/a/returns.


If you'd like to return your perfume, we can only process this request once. So, you can return as many perfumes as you'd like, but they must be sent in the same return package (under one return label).


 You can change your shipping address up to one hour after placing the order. We are unable to make any changes after this time-frame


All returned orders will be sent directly to the following charity: Give Back Box.


Rather than discard barely-used perfumes, we donate our returned perfumes to Give Back Box. This nonprofit organization collects items like our perfumes, as well as other discarded items from retailers and unwanted household goods from consumers. Together, these donations create an inventory of helpful items that various charities can benefit from to help carry out their mission (i.e. clothing for homeless shelters, uplifting perfumes for women’s shelters, household goods for families in need, etc.)


Give Back Box has collaborated with more than 60 charities in the USA, Canada, and the UK. We are proud to be one of their donors.

How do I return an order?

First of all, you need to send the product back to us within 30 days of delivery. We will use the delivery date on the tracking code as the starting date for those 30 days. After this time, no returns will be accepted and we will not be able to refund you.

You have 2 options:

- you can start the return process here: https://dossier.co/a/returns
- you can send an email to help@dossier.co so that we can help you out.

Can I exchange a perfume?

You can exchange a perfume with another perfume of the same price. (Example: if you buy a $29 perfume, you will only be able to exchange your perfume, with another $29 perfume).

What should I do if my products are damaged?

In the unlikely event that a product arrives not as described, we will send replacements for damaged/missing products within 14 days of receipt of the package. Customers must provide photos of the issue, including packing slip.

Perfumes

What is layering and how is it done?

Layering fragrances means wearing more than one fragrance at a time to create a unique personalized scent. You can experiment any way you want with your favorite scents, for more information and tips regarding this technique please refer to our Blog section.

How should I store my perfume?

It is recommended to keep perfumes away from direct heat or light and avoid subjecting them to drastic changes in temperature.

What does EDT and EDP mean?

Perfume types reflect the concentration of aromatic compounds in a solvent, which in fine fragrance is typically ethanol or a mix of water and ethanol. Various sources differ considerably in the definitions of perfume  types.

The concentration by percent/volume of perfume oil is as follows:

- Eau de Parfum (EdP),  Parfum de Toilette (PdT): 10 - 20% (typical ~15%) aromatic compounds. Sometimes listed as “eau de perfume” or “millésime”.

- Eau de Toilette (EdT): 5 - 15% (typical ~10%) aromatic compounds. 

Where should I apply perfume?

We recommend applying your perfume on pulse points  (neck, wrists, behind ears etc) or simply spritz in the air and walk through so that the scent can envelop you. For more tips and tricks and application methods you can check our Blog section.

What is the diffusion of a perfume?

Diffusion refers to the way a perfume applied on your skin reaches the ones around you. A good perfume diffusion is neither distracting or overwhelming, for more information check out the related articles on our Blog section.

Why can’t I smell my fragrance after a while?

It’s a normal phenomena called nose fatigue, where the nose desensitizes itself when it gets used to the scent. Even though you can’t feel it, others around you still can, so go easy on reapplying the scent.

I have a question about fragrances, can I talk to you about it?

I have a question about fragrances, can I talk to you about it?
We’ve got people who love chatting about all things fragrance related, email us at help@dossier.co to get a quick, personal reply. Don’t worry—we check it constantly.

Shipping

Where do you currently ship?

We ship anywhere in the Continental U.S.
Currently, we do not ship internationally, including Canada, Hawaii and Alaska.
We do not deliver to PO boxes or to American Overseas Territories.

Can I change my shipping address?

You can change your shipping address up to one hour after placing the order. We are unable to make any changes after this time-frame. 

The customer service is available during business hours, from 9AM to 5PM EST (weekday and weekend). If you send an email outside these hours, your request will be processed the following day.

How much does shipping cost?

Shipping costs $9 if you order 1 or 2 fragrances.
Shipping is free when you buy 3, 4 or 5 fragrances.

When will my order ship?

Here’s how it works: you order, we process, then we ship.

Orders typically take 1-2 business days to process. Orders placed after 11am ET are processed the next business day.All orders are shipped from our warehouse in Pennsylvania, so depending on where you are located, it can take between 2 to 7 business days to arrive. We ship Monday through Friday, excluding weekends and holidays.

After placing an order, you’ll receive a confirmation email.When your order is shipped, you will receive another email with your tracking link.

Can I cancel my order?

It is only possible to cancel your order for about one hour after the order is placed, if your order has not been fulfilled yet. However you can do it only if you are contacting us during business hours (9 AM - 5 PM).

If you have any concern with your order, please contact us at help@dossier.co as soon as possible.

What should I do if I have problems with the tracking ?

Our apologies. In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us via help@dossier.co and we will investigate.

What should I do if I have issues with my order ?

While we are not responsible for lost, held, or damaged packages, we still want you to have the best experience with us. If you have concerns, please contact us at help@dossier.co to explain your situation and we’ll do our best to resolve any issues.