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FAQ

Common questions about the company and all the answers you need to get started discovering new fragrances.

Our Offer.

Are these real brand fragrances?

Why are they so affordable? Do they have the same quality as brand perfumes?

Are these fragrances long lasting?

How long will the fragrance bottle last?

Are the fragrances tested on animals?

Do you also provide a sample with the 50ml bottle?

When do I get charged?

I purchased perfumes on pre-order, what now?

Returns.

What is your return policy?

How do I return an order?

Can I exchange a perfume?

Some of my perfumes did not contain a 2ml sample. Can I still return a bottle that does not have a sample?

Can I return my order if I redeemed rewards points for a discount?

How much are my points worth?

Perfumes.

What is layering and how is it done?

How should I store my perfume?

What does EDT and EDP mean?

Where should I apply perfume?

What is the diffusion of a perfume?

Why can’t I smell my fragrance after a while?

I have a question about fragrances, can I talk to you about it?

Home.

How can I return or exchange my candle?

How can I return or exchange my diffuser?

What if my candle/room diffuser arrived damaged?

How do I take care of my candles?

How do I take care of my diffusers?

Shipping.

Where do you currently ship?

Can I change my shipping address?

How much does shipping cost?

When will my order ship?

Can I cancel my order?

What should I do if I have problems with the tracking ?

What should I do if I have issues with my order ?

What should I do if my order is lost, damaged, or stolen?

Dossier+ membership

Does Dossier+ have a monthly fee?

Do I have to shop every month?

Can you buy from Dossier without a membership?

Do I need a Dossier Rewards account in order to become a Dossier+ member?

When will I be charged the monthly fee?

How do you pause or cancel your membership?

How long can you pause your membership?

Can I checkout with any payment method and still use my store credit?

The Dossier Club.

What is The Dossier Club?

How do I create an account?

How do I update my account?

What are the tiers in the Dossier Club?

How can I earn points?

How do I redeem my points?

Do my points or rewards expire?

What is the referral program?

How to collect points from reviews?

Dossier Protection - protect your order.

What are the Dossier Protection Policies?

Does Dossier Protection cover stolen items?

Dossier Protection Refunds vs. Replacements

General shipping, tracking, and issues questions.

Where is my order?

What if my order never arrives or is stolen?

What if my order is damaged?

How do I file a shipping issue for my lost, stolen or damaged order?

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With this purchase you choose to become a Dossier Plus member and understand that you will be charged $29/month that becomes store credit unless you shop or pause your membership. You can use your store credit to shop whenever (with major perks!) or get a refund. Of course, you can pause or cancel your membership anytime.
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