FAQ

Common questions about the company and all the answers you need to get started discovering new fragrances.

Our Offer

Are these real brand fragrances?

We create blends inspired by brand fragrances, upholding the same high quality standards, in order to bring our customers an affordable alternative to their favorite designer perfumes. We are in no way affiliated with the mentioned brands. 

Why are they so affordable? Do they have the same quality as brand perfumes?

By eliminating unnecessary packaging, advertising and prestige pricing that designer brands do, we managed to focus all our efforts on the quality of the fragrance and on delivering the exact same luxury scent, for a fraction of the price. For more information about our pricing check the transparent pricing section.

Are these fragrances long lasting?

They are designed to be very long lasting, just like designer fragrances, in some cases even longer, depending on the composition.

How long will the fragrance bottle last?

This depends only on your usage habits. On average a 50ml bottle, used one time a day, lasts about 2 to 3 months.

Are the fragrances tested on animals?

None of our products are tested on animals.

How does your sample system work?

We want to make absolutely sure you will like the ordered fragrance, so any perfume that you order will have a sample of the same scent included which you can try and see how it works for you. If the scent is not the right fit for you you can send the fragrance back and you will not be charged for the full bottle. For more information take a look at our How it works page.

When do I get charged?

We don’t charge you anything for the products upfront when you order them. You also get free shipping for 3 products or more. We will ship you the 50ml bottles and a sample of the perfumes you ordered.

Once you receive your order, you have 7 days to try the perfume. Try the sample first. Do not open the main bottle before deciding whether you like the perfume or not. Any opened 50ml bottle is not eligible for return.

You’ll only be charged for the items you choose to keep after those 7 days. We will charge you automatically for those items. Also, please note that shipping costs will not be refunded if you return products.

When you place your order, we may apply a temporary hold to validate your card, which may appear as “pending” or “processing.” Rest assured, you won’t actually be charged unless you choose to keep your perfume when the trial ends.

Returns

What is your return policy?

Returns are free and you can return the perfumes you don't like within 7 days after delivery. Nevertheless, we don't refund the shipping costs (if you order less than 3 products, otherwise it's free). Also, the bottle has to be sealed to be returned, this is why you should try our sample first to see if you like the perfume. Beyond the 7 days, no returns will be accepted.

What happens if I don't return my bottle within 7 days?

If you do not return within 7 days after receiving your order, your card will be charged automatically for the full size bottle. 

Do you offer international shipping?

At the moment we only offer shipping on the US territory.

How do I return an order?

First of all, you need to send the product back to us within 7 days of delivery (in other words, you must bring the return package to the carrier within those 7 days). We will use the delivery date on the tracking code as the starting date for those 7 days.

You have 2 options:

- you can start the return process here: https://dossier.co/a/returns
- you can send an email to help@dossier.co so that we can help you out

Perfumes

What is layering and how is it done?

Layering fragrances means wearing more than one fragrance at a time to create a unique personalized scent. You can experiment any way you want with your favorite scents, for more information and tips regarding this technique please refer to our Blog section.

How should I store my perfume?

It is recommended to keep perfumes away from direct heat or light and avoid subjecting them to drastic changes in temperature.

What does EDT and EDP mean?

Perfume types reflect the concentration of aromatic compounds in a solvent, which in fine fragrance is typically ethanol or a mix of water and ethanol. Various sources differ considerably in the definitions of perfume  types.

The concentration by percent/volume of perfume oil is as follows:

● Eau de Parfum (EdP),  Parfum de Toilette (PdT): 10 - 20% (typical ~15%) aromatic compounds. Sometimes listed as “eau de perfume” or “millésime”.

● Eau de Toilette (EdT): 5 - 15% (typical ~10%) aromatic compounds. 

Where should I apply perfume?

We recommend applying your perfume on pulse points  (neck, wrists, behind ears etc) or simply spritz in the air and walk through so that the scent can envelop you. For more tips and tricks and application methods you can check our Blog section.

What is the diffusion of a perfume?

Diffusion refers to the way a perfume applied on your skin reaches the ones around you. A good perfume diffusion is neither distracting or overwhelming, for more information check out the related articles on our Blog section.

Why can’t I smell my fragrance after a while?

It’s a normal phenomena called nose fatigue, where the nose desensitizes itself when it gets used to the scent. Even though you can’t feel it, others around you still can, so go easy on reapplying the scent.