FAQ

We create blends inspired by brand fragrances, upholding the same high quality standards, in order to bring our customers an affordable alternative to their favorite designer perfumes. We are in no way affiliated with the mentioned brands. 

By eliminating unnecessary packaging, advertising and prestige pricing that designer brands do, we managed to focus all our efforts on the quality of the fragrance and on delivering the exact same luxury scent, for a fraction of the price. For more information about our pricing check the transparent pricing section.

They are designed to be very long lasting, just like designer fragrances, in some cases even longer, depending on the composition.

This depends only on your usage habits. On average a 50ml bottle, used one time a day, lasts about 2 to 3 months.

None of our products are tested on animals. We
are PETA certified - https://crueltyfree.peta.org/company/dossier/.

In order to reduce our use of plastic, we no longer include a sample with our perfumes. Rest assured, all Dossier orders are always risk-free. Simply test out the full-size bottle and if you don’t love it, send it back and we’ll refund you just as we’ve always done.

You pay your perfumes upfront. You also get free shipping for 3 products or more. We will ship you the 50ml bottles with or without a sample.

As we phase out our 2ml samples, you may find some orders come with a sample and some don’t. Regardless of whether you receive a sample or not, you are welcome to test the full-size bottle and return it if you don’t love the scent.

Returns are always free. You can return any perfume you don’t like within 30 days after shipping and we will refund you the full price.

Also, please note that shipping costs are not included in the refund if you ordered less than 3 items. 

You pay for your perfumes upfront. Although we do not offer samples, you are welcome to test the full-size bottle and return it if you don’t love the scent.

Returns are always free. Please note that shipping costs are not included in the refund. We only refund the costs of the perfumes.

If your order contains a pre-order product, please note that we will hold the ENTIRE ORDER until the pre-order item is available to ship. Payments for orders containing a pre-order item will be charged at the time of placement. Unfortunately during this time we cannot split or combine any orders. If you have any questions, please contact our customer service team at help@dossier.co.

Returns are always free. You can return any items that you don’t like within 30 days after shipping and we will refund you the full price. Nevertheless, we don't refund the shipping costs (if you order less than 3 products, otherwise it's free).

If you want to return or exchange your item/s, you can download your free return label here , or you can either send us an email at help@dossier.co, or you can write us on Facebook/Instagram.

If you'd like to return or exchange your item/s, we can only process this request once. So, you can return as many items as you'd like, but they must be sent in the same return package (under one return label).

Please note that a picture of the item is required for a return to be authorized (this step is included in the return request procedure).

IMPORTANT: We have made an update to our return procedure and now it is possible to exchange a product with a more expensive, or with a cheaper one.

Additional notes regarding perfumes

Keep in mind, you are always welcome to test out all of our fragrances, risk-free. This means you can open our full-size bottle, give it a test, and if you don’t like it, simply ship it back to us.

As we phase out our 2ml samples, you may find some orders come with a sample and some don’t. Regardless of whether you receive a sample or not, you are welcome to test the full-size bottle and return it if you don’t love the scent.

Additional notes regarding candles

A candle is not eligible for return/exchange if it was lit (otherwise the return label will be denied) and a photo of the candle will be required.

All returned orders will be sent directly to the following charity: Give Back Box.

Rather than discard barely-used perfumes, we donate our returned perfumes to Give Back Box. This non-profit organization collects items like our perfumes, as well as other discarded items from retailers and unwanted household goods from consumers. Together, these donations create an inventory of helpful items that various charities can benefit from to help carry out their mission (i.e. clothing for homeless shelters, uplifting perfumes for women’s shelters, household goods for families in need, etc.)

Give Back Box has collaborated with more than 60 charities in the USA, Canada, and the UK. We are proud to be one of their donors.

First of all, you need to send the product back to us within 30 days of shipping. We will use the shipping date on the tracking code as the starting date for those 30 days. After this time, no returns will be accepted and we will not be able to refund you.

You have 2 options:
- you can start the return process here.
- you can send an email to help@dossier.co so that we can help you out.

If you want to exchange your item/s, you can download your free return label here, you can either send us an email at help@dossier.co, or you can write us on Facebook/Instagram.

We can only process this request once. So, you can exchange as many items as you'd like, but they must be sent in the same return package (under one return label). Please note that a picture of the item is required for a return to be authorized (this step is included in the return request procedure).

IMPORTANT: We have made an update to our return procedure and now it is possible to exchange a product with a more expensive, or with a cheaper one.

The exchange process is a one-time event and the exchange can not be returned.

We have great news for you! We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience.

We do hope that never happens to you, but in order to be sure and stress-free, you are now able to protect your order against loss, damage or theft that may occur during shipping, by adding Route Protect (package protection) at checkout.

If you decide to add Route Protect to your order (with just a simple click at checkout), you can easily file an issue for a lost, stolen, or damaged package. The process is really simple: you can report an issue with Route and they will work with you to make sure you get the resolution you prefer, reorder or refund within 1-2 business days.

If your package is marked as delivered (stolen): you can file a claim with Route that can be approved no earlier than 5 and no later than 15 days from when it was marked delivered. Orders over $100 USD require a police report.

If your package is damaged: you can file a claim with Route for damaged items, attaching photos of the package and item. You need to do that no later than 15 days from when the package was marked delivered.

If the package is lost: you can file a claim with Route for lost package that can be approved no earlier than 7 days and no later than 30 days from the last update, 60 days from order date.

If you decide not to add Route:

If something happens with the package, please contact us at help@dossier.co and we will work together to find a possible solution.

If you want to read some more information, please refer to the section “Route – protect your package”.

Absolutely! All orders from Dossier can be returned regardless if there is a sample or not. If you didn’t receive a sample, try out the full-size bottle. If you don’t love it, ship it back to us for a full refund. 

We are currently making the transition to eliminate our 2ml sample to provide a more environmentally friendly ordering process (less packaging and plastic consumption). This means, eventually, no Dossier order will include a 2ml sample. Please bear with us as we transition our production process.

The amount of points you earn per $1 USD varies depending on your current tier details on our Dossier Club page.
You can redeem points starting at 1,000 points for $10 off a future purchase.

Layering fragrances means wearing more than one fragrance at a time to create a unique personalized scent. You can experiment any way you want with your favorite scents, for more information and tips regarding this technique please refer to our Blog section.

It is recommended to keep perfumes away from direct heat or light and avoid subjecting them to drastic changes in temperature.

Perfume types reflect the concentration of aromatic compounds in a solvent, which in fine fragrance is typically ethanol or a mix of water and ethanol. Various sources differ considerably in the definitions of perfume  types.

The concentration by percent/volume of perfume oil is as follows:

- Eau de Parfum (EdP),  Parfum de Toilette (PdT): 10 - 20% (typical ~15%) aromatic compounds. Sometimes listed as “eau de perfume” or “millésime”.

- Eau de Toilette (EdT): 5 - 15% (typical ~10%) aromatic compounds. 

We recommend applying your perfume on pulse points  (neck, wrists, behind ears etc) or simply spritz in the air and walk through so that the scent can envelop you. For more tips and tricks and application methods you can check our Blog section.

Diffusion refers to the way a perfume applied on your skin reaches the ones around you. A good perfume diffusion is neither distracting or overwhelming, for more information check out the related articles on our Blog section.

It’s a normal phenomena called nose fatigue, where the nose desensitizes itself when it gets used to the scent. Even though you can’t feel it, others around you still can, so go easy on reapplying the scent.

We’ve got people who love chatting about all things fragrance related, email us at help@dossier.co to get a quick, personal reply. Don’t worry—we check it constantly.

To start the refund process, go to with your order number handy.

If you are not satisfied with your purchase, you can request a return or exchange within thirty (30) days of purchase if the candle is in the original condition and packaging. When you submit a return or exchange, you’ll be prompted to upload a photo showing the candle was not already used. Please note that unless a manufacturing defect is visible, we cannot accept returns of candles that have been lit.

Refunds can take 1 to 2 weeks to be reflected in your account. Of course, we are always here to help along the way. Email us at help@dossier.co and we can assist you with any step.

Note: we cannot refund the original shipping cost.

Scents are personal, which is why we allow you to sniff the fragrance before committing. As long as the wooden sticks are not used, ship it back to us for a full refund. Returns are donated to charity so no diffuser ever goes to waste.

We take every precaution to ensure your candle will arrive as quickly and carefully as possible, however, very rarely, damage can occur in transit. If you received a damaged product, please email help@dossier.co and include the following:

• Photos of the packaging and candle
• Quantity of broken candles
• Your order number

Once we receive your email with the above information, we'll ship a replacement ASAP.

Please ask for a refund OR a replacement if your candle has a manufacturer defect. Be sure to check the steps above so we can resolve your issue as quickly as possible.

You can find all information on wicks, burn time, and more on our candle page.

You can find all information on wicks, burn time, and more on our diffuser page

We ship anywhere in the Continental U.S. and Canada.
Currently, we do not ship to Hawaii and Alaska.
We do not deliver to PO boxes or to American Overseas Territories.

You can change your shipping address up to one hour after placing the order. We are unable to make any changes after this time-frame due to the automated nature of our fulfilment. If your package was shipped via FedEx or UPS you can request a redirect, although this may cause you to incur an additional fee. Dossier is not responsible for mis-delivered packages if the wrong shipping address, and we're unable to make changes on our end.

If you need to change a shipping address after an order has been placed please reach out to FedEx or USPS to facilitate your request.

Our customer service department is available from 1 AM - 5 PM EST from Monday to Sunday. If you send an email outside these hours, your request will be processed the following day.

You can change your shipping address up to one hour after placing the order. We cannot make any changes after this time frame
due to the automated nature of our fulfillment.

Dossier is not responsible for misdelivered packages with the wrong shipping address, and we cannot make changes on our end.

Shipping costs $4.99 if you order 1 or 2 fragrances.
Shipping is free when you buy 3, 4 or 5 fragrances.

Shipping costs $15 regardless of how many items you order.
This fee includes all customs and duty taxes.

Here’s how it works: you order, we process, then we ship.

Orders typically take 1-2 business days to process. Orders placed after 11am ET are processed the next business day.All orders are shipped from our warehouse in Pennsylvania, so depending on where you are located, it can take between 2 to 7 business days to arrive. We ship Monday through Friday, excluding weekends and holidays.

After placing an order, you’ll receive a confirmation email.When your order is shipped, you will receive another email with your tracking link.

Here’s how it works: you order, we process, then we ship.

Orders typically take 1-2 business days to process. Orders placed after 11 am ET are processed the following business day. It can take between 10 to 12 business days to arrive. We ship Monday through Friday, excluding weekends and holidays.

After placing an order, you’ll receive a confirmation email. You will receive another email with your tracking link when your order is shipped.

It is only possible to cancel your order for about one hour after the order is placed, if your order has not been fulfilled yet. However you can do it only if you are contacting us during business hours (9 AM - 5 PM).

If you have any concern with your order, please contact us at help@dossier.co as soon as possible.

In a few cases, the carrier takes 1-2 business
days to register your shipment status. If your tracking number isn’t updating
or working, please get in touch with us via help@dossier.co, and we will
investigate.

While we are not responsible for lost, held, or damaged packages, we still want you to have the best experience with us. If you have concerns, please contact us at help@dossier.co to explain your situation and we’ll do our best to resolve any issues.

The Dossier Club is our loyalty and referral program. You can earn points towards discounts and move up our tiers to get the most out of The Dossier Club. You can also refer a friend to get discounts. To enjoy the Dossier club, you need to create an account. Points are accumulated since the launch of the Dossier Club: 10/05/2021.

Signing up is easy! Simply create an account by The dossier club.

Important: anyone who purchases earns points and is a member of the loyalty program, however, to be able to redeem those points and have advantages you must sign up on our Dossier Club page.

You can update your shipping and billing address at any time by logging in and clicking “My Account” on the top right corner of the screen. You’ll also be able to access your points balance, order history and etc.
You can change your password by clicking on Forgot your password?

Our Dossier Club tiers offer exclusive perks and benefits based on how many points you’ve earned in the last 12 months. Everyone starts out at the Member tier, and can move up to become a Silver, and Gold. The higher your tier, the better your benefits.

Member: $0 - $149
Silver: $150 - $299
Gold: +$300

Every purchase you make is rewarded with points! You can also earn points by following us on social media, referring friends, sharing feedback on our products, etc. More details on our Dossier Club page.

Exchanging your points for great rewards couldn't be easier! Simply visit the The dossier club to view all of our great reward options and click the 'Redeem' button to redeem your chosen reward.

Rewards points will expire after 1 year of inactivity. This means that if there is no change to your account, all Rewards earned in the previous 12 months will automatically be removed from your account.

The other program that we released is the referral program: Give $10*, get $10.
You can refer a friend and get $10* off.
Give your friends $10* off their first order and get $10* (in points) for each successful referral.

*For any order over $80.

Points are given to Verified Buyers - reviewers who have confirmed purchases our store.

The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers–dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.

If you want to download the app, here is the link to do it.

Download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

Refunds: When refunding an item, Route covers the shipping costs and taxes, if the case.

Reorders: Route will reorder the items, but please note that items can only be replaced depending on in-stock availability. All reorders have Route Shipping Protection added, for free!

a) Marked As Delivered (Stolen)

Issues can be approved no earlier than 5 and no later than 15 days from when it was marked delivered.

Orders over $100 USD require a police report.

b) Stuck In Transit (Lost)

Issues can be approved no earlier than 7 days and no later than 30 days from the last update (US), 60 days from order date

c)Damaged

File issues for damaged items with photos of the package and item (required) and no later than 15 days from when it was marked delivered.

To protect your order against loss or theft, add Route package protection at checkout.

When you add Route Protect, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.

You can also file a shipping issue on Route’s app or via the web here.

To protect your order against damage that occurred during shipping, add Route Protect (package protection) at checkout.

When you add Route Protect at checkout, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at (help@dossier.co) and we will be happy to work with you to remedy the situation.

If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.

You can also file a shipping issue on Route’s app or via the web here.

Yes! When you ensure your orders with Route Protect, stolen items are eligible for reorders or refunds. Orders over $100 USD require a police report.

Download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

You can also file a shipping issue on Route’s app or via the web here.